In the most recent statement, O’Neill acknowledged that the company had made mistakes, which lead to a rebellion from the service’s users.
“We heard them, and we’re taking immediate action to fix it.”
There were two largely separate areas under which Evernote could have accessed users’ notes under the now-abandoned policy.
When initially defending the changes, O’Neill said that Evernote staff would be able to access user data to comply with legal issues, as well as in relation to customer support.
There was also a largely separate circumstance when notes would be accessed, and this related to the development of Evernote’s machine learning technology.
Although Evernote intends to push ahead with its machine learning programme, access to user data will be on an opt-in basis, for anyone that wants to contribute to the development of the platform.