Sky Go Android app

Fix for Sky Go problems on Android 5.0 Lollipop released

An issue with Sky Go that prevented it being used on devices running Android 5.0 Lollipop may have finally been resolved. Sky first acknowledged the problem at the end of October – a few days ahead of Android 5.0 Lollipop’s general release – and have now added support to Sky Go for the refreshed operating system.

An updated version of Sky Go was made available through Google Play on 16 December. Initial reports from users running Android 5.0 Lollipop have largely been positive, with most finding that the revised app now runs on their device.

There had been frustration expressed by Sky customers on online discussion boards over the delays in rolling out support for Android 5.0 Lollipop.

Users of similar apps such as BBC iPlayer and BT Sport did not have to endure lengthy delays waiting for Android 5.0 Lollipop support. There seemed to be a general feeling that Sky had been caught off-guard, despite the fact that the latest version of Google’s mobile OS had been made available to developers some months before its release.

There is also confusion over the dedicated tablet edition of Sky Go, which has not been updated to work with Android 5.0 Lollipop. A message has been added to the app’s description in the Play Store advising any affected tablet owners to download the general version of Sky Go instead.

Sky Go Tablet was launched just over a year ago. On Sky’s discussion forum, there has been speculation that Sky Go Tablet has been mothballed, in favour of a single version of the app, serving all screen sizes.

However, on the Google Play listing for Sky Go Tablet, there is no mention of the app having been discontinued. At present, the listing for the tablet edition actually states that the standard version of Sky Go is recommended specifically for devices with displays under 7 inches.

Even if development has been halted on Sky Go Tablet, it will likely remain operational for some time in order to give customers the chance to watch any content they have already downloaded.

The latest changes to Sky Go do not solve all of the current bugs, though.

Any stream that is started between 00:00 and 01:00 may still break down. A fix is expected to be released for this particular issue sometime in January.